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Privacy Policy

Last updated: March 5, 2026

Contents

01

Introduction

SMART FILING PTE. LTD. (UEN: 202423317C) ("Company", "we", "us", or "our") operates the Filehere platform and related services (the "Service").

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

02

Information We Collect

We may collect the following types of information:

2.1 Account Information

When you register for an account, we may collect:

Name

Email address

Company name

Account login credentials

2.2 Business Documents

Users may upload business or financial documents to use the Service. These may include:

Financial statements

Accounting data files

Supporting business documents

These documents are processed only to provide the functionality of the Service.

2.3 Technical and Usage Data

When you use the Service, we may automatically collect:

IP address

Browser type and device information

Log files and system activity

Usage statistics and performance data

This data helps us maintain service reliability and security.

03

How We Use Your Information

We use collected information for the following purposes:

To provide and operate the Service

To process and convert uploaded documents

To manage user accounts and authentication

To manage subscription billing and token balances

To improve system performance and AI models

To provide customer support

To maintain platform security and prevent misuse

We will only process your data for legitimate business purposes related to the operation of the Service.

04

Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share information with trusted third parties only when necessary, including:

Cloud infrastructure providers

Payment processing providers

Email delivery and notification services

Security and monitoring providers

These providers are required to maintain appropriate confidentiality and security protections.

We may also disclose data if required by law or legal process.

05

Data Storage and Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

Security measures may include:

Encryption of data in transit

Secure cloud infrastructure

Access controls and authentication mechanisms

Monitoring of system activity

While we strive to protect your data, no system can guarantee absolute security.

06

Data Retention

We retain personal data only as long as necessary to:

Provide the Service

Maintain system operations

Comply with legal obligations

Users may request deletion of their account and associated data at any time by contacting us.

Some data may be retained for a limited period where required for legal, accounting, or security purposes.

07

International Data Transfers

Our Service may utilize cloud infrastructure or service providers located in multiple jurisdictions.

By using the Service, you acknowledge that your data may be transferred to and processed in countries outside of Singapore, subject to appropriate safeguards.

08

Your Rights

Depending on applicable laws, users may have the right to:

Request access to their personal data

Request correction of inaccurate data

Request deletion of personal data

Withdraw consent to certain data processing activities

Requests may be submitted through the contact information provided below.

09

Cookies and Tracking Technologies

We may use cookies or similar technologies to:

Maintain user login sessions

Analyze usage of the platform

Improve system performance

Users may adjust browser settings to refuse cookies, though some features of the Service may not function properly.

10

Children's Privacy

The Service is intended for business and professional use.

We do not knowingly collect personal data from individuals under the age of 18.

11

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or service operations.

Updated versions will be posted on our website with the revised "Last Updated" date.

12

Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

SMART FILING PTE. LTD.

UEN: 202423317C

2 Venture Drive

#19-21 Vision Exchange

Singapore 608526

general@filehere.com

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Company Information

Smart Filing Pte. Ltd.

UEN: 202423317C

2 Venture Drive, #19-21 Vision Exchange, Singapore 608526


© 2026 Smart Filing Pte. Ltd. All rights reserved.