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Refund Policy

Last updated: 15th March 2026

Contents

01

Introduction

This policy governs refunds for the Filehere platform.

02

Subscription Fees

Subscription fees and prepaid credits are generally non-refundable once paid, unless required by applicable law.

03

Exceptions

Refunds may be issued at the Company's discretion in limited situations such as:

Duplicate payments

Billing errors

Technical issues that prevented access to the Service for an extended period

05

Subscription Cancellation

Users may cancel subscriptions at any time.

Unless otherwise stated, cancellations take effect at the end of the current billing period.

06

Chargebacks

Users should contact the Company before initiating chargebacks with payment providers.

06

Legal Rights

Nothing in this policy limits rights that may apply under consumer protection laws.

07

Contact

For billing issues or refund requests, contact:

SMART FILING PTE. LTD.

UEN: 202423317C

2 Venture Drive

#19-21 Vision Exchange

Singapore 608526

general@filehere.com

Smart PBC settings for modern professionals. Document management & e-signing platform.

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Company Information

Smart Filing Pte. Ltd.

UEN: 202423317C

2 Venture Drive, #19-21 Vision Exchange, Singapore 608526


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