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Introduction
This policy governs refunds for the Filehere platform.
Last updated: 15th March 2026
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This policy governs refunds for the Filehere platform.
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Subscription fees and prepaid credits are generally non-refundable once paid, unless required by applicable law.
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Refunds may be issued at the Company's discretion in limited situations such as:
Duplicate payments
Billing errors
Technical issues that prevented access to the Service for an extended period
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Users may cancel subscriptions at any time.
Unless otherwise stated, cancellations take effect at the end of the current billing period.
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Users should contact the Company before initiating chargebacks with payment providers.
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Nothing in this policy limits rights that may apply under consumer protection laws.
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For billing issues or refund requests, contact:
UEN: 202423317C
2 Venture Drive
#19-21 Vision Exchange
Singapore 608526