Last updated: 15th March 2026
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SMART FILING PTE. LTD. ("Company", "we", "our", "us") (UEN: 202423317C) operates the Filehere platform ("Service").
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our Service.
This policy is intended to comply with the Singapore Personal Data Protection Act (PDPA).
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We may collect the following types of information:
Name
Email address
Company name
Login credentials
Financial statements
Accounting files
Supporting documents uploaded to the platform
IP address
Device information
Browser information
System activity logs
We collect information directly from users and automatically through the operation of the Service.
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Personal data may be used to:
Provide and operate the Service
Maintain user accounts
Process uploaded documents
Provide customer support
Maintain system security
Detect fraud or misuse
Improve system performance and reliability
Comply with legal obligations
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Certain platform features may use automated processing or AI tools to analyze uploaded documents.
Documents are processed only to provide functionality within the Service and are not used to train public AI models unless explicitly stated.
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We do not sell personal data.
Information may be shared with trusted service providers who assist in operating the Service, including:
Cloud infrastructure providers
Payment processors
Email delivery providers
Security monitoring providers
These providers are required to protect data and use it only for service delivery.
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The Service may store or process data in cloud infrastructure located outside Singapore.
Where this occurs, we take reasonable steps to ensure comparable data protection standards.
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We implement reasonable security measures including:
Encryption in transit (HTTPS)
Access controls
Infrastructure monitoring
Secure cloud infrastructure
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Personal data and uploaded documents are retained only as long as necessary to operate the Service or comply with legal obligations.
After account termination, data may be retained for a limited administrative period before deletion.
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Users may request access to or correction of their personal data by contacting us.
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We may update this policy periodically. Updated versions will be published on the Service.
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For privacy matters, please contact:
UEN: 202423317C
2 Venture Drive
#19-21 Vision Exchange
Singapore 608526